working at ber
Thank you for your interest in joining Building Efficiency Resources (BER)!
BER is a national energy efficiency training and quality assurance organization. Founded in 2010, BER has quickly become one of the nation’s largest HERS QA Providers. As a third-party RESNET Quality Assurance and Training Provider, our mission is to provide our clients with industry-leading technical and customer support, while maintaining the highest standards in our industry. BER clients are found throughout the US.
If you are looking for a career with a growing company in the energy efficiency industry, BER might be the place for you! Please check Positions Available on this page frequently for new career opportunities.
What BER has to offer:
- Competitive wages
- Health benefits
- Short-term disability
- Long-term disability
- Health Reimbursement Arrangement
- Remote workplace
- Flexible Work Environment
- Paid time off (PTO) and paid sick time
BER conducts the majority of its business in a virtual setting. Therefore, our employees enjoy the ability to work from the comfort of their home office. However, some travel may be required. Our Field Quality Assurance team members travel throughout the US performing field QA.
Compensation for all positions will be commensurate with experience. If selected for a second interview, candidates will be asked to provide work and personal references, as well as additional information, which may include a background check.
POSITIONS AVAILABLE
Director of Performance Services
Level: Director
Subordinate to the: Executive Staff
Manages the following positions: Department lead management
This role specifically reports to the Executive Staff and works in cohesion with the Operations team at BER while providing oversight and assistance to production team leads. It is our mission to provide the best customer service in the industry and this position is pivotal to that success.
- Managing daily operations across BERs performance service teams, including HERSPro, ProServ and GreenBuild services, by working with team managers and/or team leads to evaluation and improving effectiveness of all processes currently in use,
- Serve as business development and sales lead for BER performance services, in coordination with BER’s business development team
- Coordinate with ProCert on cross-disciplinary initiatives, to ensure that the performance services team is contributing to any technical training development needs, and that professional training and education offerings are meeting the needs of BER’s performance service customers.
- Attend conferences, meetings and events on behalf of BER
- Meet both virtually and in-person with top BER customers to ensure their satisfaction with BER services
- Serve on committees, task groups, etc that benefit the interests of BER.
- Develop, implement, and review policies and procedures for effectiveness,
- Data analysis and complex reporting regarding operational efficiency,
- Serve as the point of contact for performance service team leads to bring questions and concerns,
- Research alternative methods to obtain key metric data and software integration for smoother operation,
- Work in cohesion with teams to ascertain areas that need development,
- Work in cohesion with the Operations team and Executive staff to ensure proper communication both internally and externally that support BER’s high level of customer service.
- Set goals and issue guidance on avenues to completion,
- Evaluate budgetary concerns for each supervised department and provide potential solutions to the Executive staff,
- Work directly with other members of the Operations team and Executive staff to identify areas of concern and set priorities,
- Participate in annual employee reviews specific to the performance service teams,
- Identify workflow issues and ascertain if additional staff are necessary,
- Participate in the hiring process for each supervised team.